Assistance Programs
Third Party Protection
To help prevent disconnects due to misplaced or forgotten electric bills, NV Energy offers a third-party notification service. We notify the party you indicate (a friend, relative or agency) when your electric service may be in jeopardy because of an unpaid bill.
Senior Energy Assistance Expo
Nonprofit and government agencies will be available at this year's energy expo to help you pay your past due electric bill, discuss weatherization options for your home, and provide energy education and conservation and rebate information.
Green Cross (Life Support Equipment)
Are you or permanent members of your household dependent on electrically operated medical equipment in use 24-hours a day? Once enrolled, you will receive advance notification of scheduled electric outages for service maintenance and in the event of an unexpected power outage, we will take the steps necessary to restore power as quickly as possible.
Assistance for Sensory Impaired
Hearing and/or speech impaired customers can communicate directly with our Customer Service department by phone if you have teletype transmitting equipment (TTY).
In southern Nevada call (702) 402-5080, Monday through Friday 8 a.m. to 5 p.m.
In northern Nevada call (800) 552-6258 or (775) 834-3411
Comfort Savings
We're sorry, this program has been temporarily suspended pending program redesign. Alternately you can view Additional Assistance Sources of energy assistance programs available in southern Nevada.
Senior and Disabled Customers
We at NV Energy are concerned about our elderly and vulnerable customers. If there is a permanent resident living in your home that is seriously ill, disabled or 62 years of age or older, please call us so we can update your account information.
Energy Assistance Program
The Energy Assistance Program provides energy and weatherization assistance to qualified households.
Assistance Program Specific to Southern Nevada Customers
Project REACH
Project REACH (Relief through Energy Assistance to Prevent Customer Hardships) is a NV Energy funded program designed to help vulnerable adults over the age of 62 years, medically fragile or Reserve and National Guard members who meet the income guidelines.
Assistance Program Specific to Northern Nevada Customers
Special Assistance Fund for Energy (SAFE)
The SAFE program, associated with NV Energy, is a "gap-filling" program, designed to assist people who, through income limitations or other unusual circumstances, find themselves in a situation where they are having difficulty paying their utility bills. The program is intended to supplement state and federal low-income energy assistance programs, which are the primary sources of energy assistance throughout Nevada.
Assistance Program Specific to California Customers
On January 1, 2011 NV Energy completed the sale of its California electric distribution and generation assets, originally announced in April 2009, to California Pacific Electric Company (CalPeco), a company jointly owned by Algonquin Power & Utilities Corporation (TSX: AQN) and Emera Inc. (TSX: EMA). CalPeco will do business as Liberty Energy-California Pacific Electric Company.
If you are looking for information about their services or programs please contact them please go to http://www.liberty-energy.com
