How does NV Energy determine the amount of the deposit?
Deposits are an average of the last 12 months of service at the address. If your residence does not have previous billing history, we charge $100 per service.
How can I get my deposit waived?
NV Energy will waive the deposit requirement if you have one of the following:
Residential
- Sign up for Bank Draft
- You have a Guarantor.
New customers can also provide the following:
- Active military ID
- Provide us with a recent letter of good credit from your previous utility
Commercial
- Sign up for Bank Draft
- Provide Dunn and Bradstreet Report (less than 90 days old and subject to verification)
- Time certificate of deposit made out to NV Energy South
- Irrevocable letter of credit from a federally secured financial institution
- Provide Surety Bond
- Deposit amount must be >$5,000
- Have a b+ rating or better (Best’s Key Rating Guide)
- 60 day cancellation clause
- Signed by a Nevada resident agent
When is my deposit due?
Deposits are due with your first utility bill.
Will I get my Deposit back?
All paid deposits are refunded at the time of termination of service. Other restrictions or scenarios may apply. For complete details, please refer to our Tariff Information at nvenergy.com.
What if my payment is late?
A late charge on the past due amount will be applied to your bill if the amount owed is not paid by the due date.
What if my checked is returned?
NV Energy will require a cash or money order payment of the total unpaid bill. A return check fee will be assessed on your next bill.
Will I be able to pay by check again after my check is returned?
Yes. As long as the customer has no more than one returned check within a 12 month period.
What happens if I have more than one returned check?
If a customer has 2 or more returned checks within a 12 month period, they would no longer be able to pay by check at Shop&Pay, Bill Matrix, online services or any walk-in offices.
What happens if I don’t pay my bill?
NV Energy will send you a notification if you are 30 days past due; however, if you do not pay your bill (including deposit), your service is subject to disconnection.
What is required to re-connect my service?
A re-connection fee and deposit will be assessed to reconnect power after the overdue bill is paid.