Third Party Protection
To help prevent disconnects due to misplaced or forgotten electric bills, NV Energy offers a third-party notification service. We notify the party you indicate (a friend, relative or agency) when your electric service may be in jeopardy because of an unpaid bill.
Green Cross (Life Support Equipment)
Are you or permanent members of your household dependent on electrically operated medical equipment in use 24-hours a day? Once enrolled, you will receive advance notification of scheduled electric outages for service maintenance and in the event of an unexpected power outage, we will take the steps necessary to restore power as quickly as possible.
Assistance for Sensory Impaired
Hearing and/or speech impaired customers can communicate directly with our Customer Service department by phone if you have teletype transmitting equipment (TTY).
In southern Nevada call (702) 402-5080, Monday through Friday 8 a.m. to 5 p.m.
In northern Nevada call (800) 552-6258 or (775) 834-3411
Comfort Savings
Comfort Savings is a FREE residential energy efficiency program for income qualified NV Energy customers who own or rent their house, condo or mobile home.
Additional Assistance Sources View a list of energy assistance programs available in southern Nevada
Senior and Disabled Customers
We at NV Energy are concerned about our elderly and vulnerable customers. If there is a permanent resident living in your home that is seriously ill, disabled or 62 years of age or older, please call us so we can update your account information.
Energy Assistance Program
The Energy Assistance Program provides energy and weatherization assistance to qualified households.
Assistance Program Specific to Southern Nevada Customers
Senior Energy Expo
The following agencies will be available to help you pay your past due bill (up to a maximum of $450), discuss weatherization options for your home and more: NV Energy, City of Henderson Senior Center, Comfort Savings, Division of Aging and Disability Services, Division of Welfare and Supportive Services, East Central Family Services, Economic Opportunity Board of Clark County, Help of Southern Nevada, Helping Hands of Vegas Valley, Hopelink, Las Vegas Clark County Urban League, Nevada HAND, Inc., Public Utilities Commission
Project REACH
Project REACH (Relief through Energy Assistance to Prevent Customer Hardships) is a NV Energy funded program designed to help vulnerable adults over the age of 62 years, medically fragile or Reserve and National Guard members who meet the income guidelines.
Assistance Program Specific to Northern Nevada Customers
Special Assistance Fund for Energy (SAFE)
The SAFE program, associated with NV Energy, is a "gap-filling" program, designed to assist people who, through income limitations or other unusual circumstances, find themselves in a situation where they are having difficulty paying their utility bills. The program is intended to supplement state and federal low-income energy assistance programs, which are the primary sources of energy assistance throughout Nevada.
Assistance Program Specific to California Customers
Special Assistance Fund for Energy (SAFE)
The SAFE program, associated with NV Energy, is a "gap-filling" program, designed to assist people who, through income limitations or other unusual circumstances, find themselves in a situation where they are having difficulty paying their utility bills. The program is intended to supplement state and federal low-income energy assistance programs.
California Alternative Rates for Energy (CARE)
Low-income California residents may qualify for a discount on their monthly electric bill through CARE. For more information call toll-free (866) 675-6627.
Home Energy Assistance Program (HEAP aka LIHEAP)
The Home Energy Assistance Program (HEAP) provides an annual energy bill payment on behalf of the eligible applicant. The amount of this payment is calculated based on the household size, household income and the amount of the energy bill in relation to the household size and income. Contact the Department of Community Services and Development at (866) 675-6623 for more information.
Low-Income Energy Efficiency Programs (LIEE)
LIEE provides free attic insulation, weather-stripping, pipe insulation, water heater blankets and more. Call Project Go at (800) 655-7705.
Medical Baseline Allowance
This program provides an increase in the baseline allowance, the amount of energy that is charged at the lowest possible rate. If someone in a household has multiple sclerosis, a life-threatening illness, is a paraplegic, quadriplegic, or requires regular use of life-support equipment, they may qualify for this additional allowance of electricity at the lower rate. Both the customer and their doctor must complete a Medical Baseline Application. To learn more, contact your local NV Energy office in North Lake Tahoe, (800) 782-2506 or for all other California locations, (800) 782-2506.