Third Party Protection

To help prevent disconnects due to misplaced or forgotten electric bills, NV Energy offers a third-party notification service. We notify the party you indicate (a friend, relative or agency) when your electric service may be in jeopardy because of an unpaid bill.

Green Cross (Life Support Equipment)

Are you or permanent members of your household dependent on electrically operated medical equipment in use 24-hours a day? Once enrolled, you will receive advance notification of scheduled electric outages for service maintenance and in the event of an unexpected power outage, we will take the steps necessary to restore power as quickly as possible.

Assistance for Sensory Impaired

Hearing and/or speech impaired customers can communicate directly with our Customer Service department by phone if you have teletype transmitting equipment (TTY).

In southern Nevada call (702) 402-5080, Monday through Friday 8 a.m. to 5 p.m.

In northern Nevada call (800) 552-6258 or (775) 834-3411

Comfort Savings

Comfort Savings is a FREE residential energy efficiency program for income qualified NV Energy customers who own or rent their house, condo or mobile home.

Additional Assistance Sources View a list of energy assistance programs available in southern Nevada

Senior and Disabled Customers

We at NV Energy are concerned about our elderly and vulnerable customers. If there is a permanent resident living in your home that is seriously ill, disabled or 62 years of age or older, please call us so we can update your account information.

Nevada Energy Connection

Nevada Energy Connection is comprised of two programs operated by the State of Nevada designed to give energy and weatherization assistance to qualified households.

• Energy Assistance Program (EAP)
  Eligible households are awarded assistance once each program year. The assistance is based on the household's gross income and annual energy use.

• Weatherization Assistance
  Helps qualified persons to reduce their energy costs by installing various energy conservation measures.

Assistance Program Specific to Southern Nevada Customers

Project REACH

Project REACH (Relief through Energy Assistance to Prevent Customer Hardships) is a NV Energy funded program designed to help vulnerable adults over the age of 62 years, medically fragile or Reserve and National Guard members who meet the income guidelines.

Assistance Program Specific to Northern Nevada Customers

Special Assistance Fund for Energy (SAFE)

HELP your neighbors in need ... by donating to SAFE the Special Assistance Fund for Energy. SAFE distributes your gift through social service agencies to help needy families and individuals pay their energy bills. Donations are matched up to $100,000.

Assistance Program Specific to California Customers

Special Assistance Fund for Energy (SAFE)

HELP your neighbors in need ... by donating to SAFE the Special Assistance Fund for Energy. SAFE distributes your gift through social service agencies to help needy families and individuals pay their energy bills. Donations are matched up to $100,000.

California Alternative Rates for Energy (CARE)

Low-income California residents may qualify for a discount on their monthly electric bill through CARE. For more information call toll-free (866) 675-6627.

Home Energy Assistance Program (HEAP aka LIHEAP)

The Home Energy Assistance Program (HEAP) provides an annual energy bill payment on behalf of the eligible applicant. The amount of this payment is calculated based on the household size, household income and the amount of the energy bill in relation to the household size and income. Contact the Department of Community Services and Development at (866) 675-6623 for more information.

Low-Income Energy Efficiency Programs (LIEE)

LIEE provides free attic insulation, weather-stripping, pipe insulation, water heater blankets and more. Call Project Go at (800) 655-7705.

Medical Baseline Allowance

This program provides an increase in the baseline allowance, the amount of energy that is charged at the lowest possible rate. If someone in a household has multiple sclerosis, a life-threatening illness, is a paraplegic, quadriplegic, or requires regular use of life-support equipment, they may qualify for this additional allowance of electricity at the lower rate. Both the customer and their doctor must complete a Medical Baseline Application. To learn more, contact your local NV Energy office in North Lake Tahoe, (800) 782-2506 or for all other California locations, (800) 782-2506.