Existing Gas Service Chronological Process Guide

This page is for customers who know their location has existing gas service and need a hook up. The table below outlines the steps that need to be taken and shows which step is the responsibility of the customer and which is the duty of NV Energy.

Please be aware that NV Energy only offers gas service in Truckee Meadows.

Once you have read this page and want to establish service, you can read the steps required to establish gas service or electric and gas service.

For the process to flow smoothly both the company and the customer must complete its tasks properly and on time. To avoid delays and possible extra costs, please make sure that your application package is as complete and accurate as possible. It's best to submit your application to us when you apply for your building permit. This is also a good time to contact other utilities (phone and cable TV) and apply for service with them.

Note: Adequate time must be provided in the your schedule to accomplish allocation of materials, scheduling crews and complete construction of NV Energy facilities.

Please keep in mind, a checklist for a successful Gas project includes:

  • Sending your completed contracts and advances to us.

  • Obtaining signed and notarized rights-of-way.

  • Getting gas inspections from NV Energy for work that you are performing.

  • Clearing gas service routes of obstructions caused by debris, dirt, outbuildings, or construction equipment.

  • Finishing your grading along the service route.

  • Installing the interior gas piping and at least one appliance.

  • Obtaining the necessary pressure tests from your plumber.

  • Insuring that all pressure/manometer tests have been called into NV Energy by the appropriate governing agency.

Gas Chronological Action Steps Customer Utility
Provides sufficient notice of intent to build, and makes formal application with Utility. Large projects tend to require longer lead times

Use the appropriate application from the list below to tell us about your basic service needs, such as the electric appliances or equipment that you plan to install, the project's location, construction timing and contact information.

New Business Project Information Form

Provides credit or security information

If you are a new customer to NV Energy you may have to provide a deposit to establish new service. If you are an existing customer with good credit history, simply refer to your existing service address when our customer service department contacts you regarding deposits.

Provides required information including engineering design drawings to begin Utility design stage

These drawings must be submitted at the time application is made and must include:

  • Building envelope showing square footage and placement on the lot
  • Any structural, drainage, landscape or site specific features (retaining walls, excavation cut and fill, fountains, ditch or roadway easements)
  • Curb, gutter and paving plans.
  • Landscaping (including retention basins) and sprinkler plans
  • Other utilities: water, sewer, telephone, cable television and any other subgrade obstruction
  • Preferred gas meter locations. See NV Energy standard Volume 15 section 2 and section 3.
  • Gas load requirements in BTU and/or CFH (furnace, boiler, water heating and any other gas equipment)
  • Construction schedule
  • Provide CAD diskette
Pays engineering advance so Utility can begin design

Depending on the scope of your project, an engineering advance may be required. The engineering advance covers our expenses for revisions to, or cancellations of, service requests. When your project is complete, we will either refund the deposit to you or credit it against the job. Project deposits are also required for any preliminary cost estimates that you may request. A breakdown by scope of project can be found on the service application.

Obtains all necessary permits from the appropriate inspection authority

Building permits for your construction project are required from the local city or county authority having jurisdiction in your area. It’s a good idea to determine who that authority is and contact them to discuss any permitting required when you make application with NV Energy. A list of governmental agencies can be found on the contacts page.

Determines service route and engineers the gas system up to the customer’s meter location

Nevada Public Utility Commission rules state that NV Energy must install gas facilities along the shortest, most practical route. If you want another route because of aesthetic or other non-financial reasons, you'll normally pay the extra cost.

We must install all gas meters to meet certain clearance standards and be readily accessible for reading and maintenance.

Specifies the trench (if applicable) and equipment locations
Prepares construction design

Nevada Public Utility Commission rules state that NV Energy must install gas facilities along the shortest, most practical route. If you want another route because of aesthetic or other non-financial reasons, you'll normally pay the extra cost.

NV Energy identifies costs, prepares construction drawings, orders critical materials with long lead-times, and coordinates your service engineering with other utilities.

NV Energy will design the project in accordance with the tariff schedules and NV Energy standards and practices, while meeting all governmental requirements.

NV Energy will accommodate your design requests whenever possible. Your utility design consultant must approve all design revisions.

Your utility design consultant will provide you with all necessary standards and installation procedures for your portion of the utility construction.

NV Energy designs are “preliminary” at this stage and contingent on obtaining government approval, permits and easements, if required.

Prepares line extension agreement and mails to customer

You will receive a line extension agreement for any facility extension required. The agreement under which facilities are extended exists per Rule 9 filed with the Public Utilities Commission of Nevada.

Once service routes have been established, materials and labor have been estimated, your utility design consultant will prepare the necessary line extension agreement required to serve your project and mail it to you.

You need to execute contracts and advance monies as agreed upon with NV Energy utility design consultant.

NV Energy will handle any refunding of contract advances. We will review contracts on a regular basis for possible refunds.

Residential contracts are in effect for no longer than ten years from the contract execution date.

How quickly you return your signed agreements and any required advances directly affects the timing of your project. We need to receive all contracts, payments, and rights-of-way, before we can schedule your project for construction.

Provides acceptable easements on his property. Additional easements may be required on adjacent properties

Rights-of-way may be needed for service to your project, depending on the length and location of the service route. If so, you may be asked to contact your neighbors when the rights-of-way are needed from them. NV Energy will prepare the appropriate documents and get the needed signatures. For many projects, securing a right-of-way could be the single biggest factor in arranging for the shortest, least expensive route for gas lines to your project. Good relations with your neighbors can help.

NV Energy will prepare all easements and required permits needed from federal, state and local agencies. We will also prepare private property easement documents (third party). Executed documents will need to be obtained prior to construction.

Please note that acquisition of Bureau of Land Management and NDOT Permits may require up to 18+ months.

May need to pay a cash advance for NV Energy construction. This may or may not be refundable

Per Rule 9 filed with the Nevada Public Utilities Commission the Applicant shall pay to the Utility the full amount of any Advance at the time of execution of the Line Extension Agreement. Please follow the link to Rule 9 if you want further explanation of the components that make up an advance

Signs the necessary agreements and returns them to Utility
Provides property corners and grade stakes
Prepares easement documents for gas line extension
Obtains signed easements from adjacent property owners for gas line extension
Stakes the trench and equipment locations. Volume 15 section 3
Calls 811 to identify any existing underground utilities
Provides the trench per NV Energy design.
Inspects the trench. Approves if per NV Energy design
Schedules applicant installed crew(s) for construction of facilities

Applicants for gas main extensions shall have the option of installing facilities when the utility is unable to guarantee availability of its crews for installation. Please review the General Conditions portion of Gas Rule 9 for clarification of Applicant Installations.

Inspects applicant installed facilities. Approves if per NV Energy specs.
Schedules monometer test on interior piping with local governing agency. (Provide 48 HR notice.)

Your plumber will need to have a monometer test passed on your inside gas piping prior to any meter being set.

Obtains City or County gas approval (high pressure and monometer test OK)

Once your plumber has had a successful monometer test on your interior gas piping, and you have at least one appliance installed, the City or County building department needs to be notified. We must receive approval from that agency before we can set a meter. The address provided to NV Energy and the address provided to the building department must match exactly.

Many building departments relay this information to us at the end of each business day. If you call us on the same day of your inspection, we most likely will not have a record of the inspection yet.

Receives a City or County approval
Permanently marks address on the structure. For the types of markings approved by NV Energy, contact your UDC.
Sets a meter and energizes the service. Only authorized NV Energy employees shall energize a service.