Assistance Programs

Project REACH (Southern Nevada Energy Assistance Program)

Project REACH (Relief through Energy Assistance to Prevent Customer Hardships) is a NV Energy funded program designed to help vulnerable adults over the age of 62 years, medically fragile or Reserve and National Guard members who meet the income guidelines.

SAFE (Northern Nevada Energy Assistance Program)

The SAFE (Special Assistance Fund for Energy) program, associated with NV Energy, is a "gap-filling" program, designed to assist people who, through income limitations or other unusual circumstances, find themselves in a situation where they are having difficulty paying their utility bills.  The program is intended to supplement state and federal low-income energy assistance programs, which are the primary sources of energy assistance throughout Nevada.

Washoe County residents only - applications for SAFE funding will be available in October. Please check back with us then.

Senior Energy Assistance Expo - Saturday, August 8, 2015

NV Energy will host our annual Senior Energy Assistance Expo at Cashman Center. Low-income seniors with a past due bill are invited to apply for Project REACH energy assistance at this event. NV Energy representatives along with a variety of utilities, nonprofit organizations and government entities will be on hand to discuss programs they have to help low-income seniors. Click here for more information on the Senior Energy Assistance Expo.

Third Party Protection

To help prevent disconnects due to misplaced or forgotten electric bills, NV Energy offers a third-party notification service. We notify the party you indicate (a friend, relative or agency) when your electric service may be in jeopardy because of an unpaid bill.

Green Cross (Life Support Equipment)

Are you or permanent members of your household dependent on electrically operated medical equipment in use 24-hours a day? Once enrolled, you will receive advance notification of scheduled electric outages for service maintenance and in the event of an unexpected power outage, we will take the steps necessary to restore power as quickly as possible.

Assistance for Sensory Impaired

Hearing and/or speech impaired customers can communicate directly with our Customer Service department by phone if you have teletype transmitting equipment (TTY), call 711.

In southern Nevada, 24 hours a day, seven days a week.

In northern Nevada, Monday through Friday, 5 days a week, 7:30 a.m. to 5:30 p.m. After hour electric emergencies please request the Southern Contact Center.

Senior and Disabled Customers

We at NV Energy are concerned about our elderly and vulnerable customers. If there is a permanent resident living in your home that is seriously ill, disabled or 62 years of age or older, please call us so we can update your account information.

Energy Assistance Program

The Energy Assistance Program provides energy and weatherization assistance to qualified households.