Assistance Programs

Third Party Protection

To help prevent disconnects due to misplaced or forgotten electric bills, NV Energy offers a third-party notification service. We notify the party you indicate (a friend, relative or agency) when your electric service may be in jeopardy because of an unpaid bill.

Senior Energy Assistance Expo

One hundred and thirty NV Energy employee volunteers, including our Senior Leadership team, spent a Saturday helping our customers at the Senior Energy Assistance Expo....

Green Cross (Life Support Equipment)

Are you or permanent members of your household dependent on electrically operated medical equipment in use 24-hours a day? Once enrolled, you will receive advance notification of scheduled electric outages for service maintenance and in the event of an unexpected power outage, we will take the steps necessary to restore power as quickly as possible.

Assistance for Sensory Impaired

Hearing and/or speech impaired customers can communicate directly with our Customer Service department by phone if you have teletype transmitting equipment (TTY), call 711.

In southern Nevada, 24 hours a day, seven days a week.

In northern Nevada, Monday through Friday, 5 days a week, 7:30 a.m. to 5:30 p.m. After hour electric emergencies please request the Southern Contact Center.

Senior and Disabled Customers

We at NV Energy are concerned about our elderly and vulnerable customers. If there is a permanent resident living in your home that is seriously ill, disabled or 62 years of age or older, please call us so we can update your account information.

Energy Assistance Program

The Energy Assistance Program provides energy and weatherization assistance to qualified households.

Assistance Program Specific to Southern Nevada Customers

Project REACH

Project REACH (Relief through Energy Assistance to Prevent Customer Hardships) is a NV Energy funded program designed to help vulnerable adults over the age of 62 years, medically fragile or Reserve and National Guard members who meet the income guidelines.

Assistance Program Specific to Northern Nevada Customers

Special Assistance Fund for Energy (SAFE)

The SAFE program, associated with NV Energy, is a "gap-filling" program, designed to assist people who, through income limitations or other unusual circumstances, find themselves in a situation where they are having difficulty paying their utility bills.  The program is intended to supplement state and federal low-income energy assistance programs, which are the primary sources of energy assistance throughout Nevada.