Customer Care

Understand Your Bill
Your bill has a lot of information and a lot of terms you may not have heard before, or maybe you would like more clarification.

NV Energy offices will be closed on the following holidays.

General Information
Learn commonly used terms, and general information.

Consumer Bill of Rights
As a utility customer you have certain rights pertaining to your utility services. The Public Utilities Commission of Nevada's Consumer Bill of Rights outlines a utility's obligations under the law in providing vital services to everyone.

How to Read your Meter
Is your meter a confusing object? It needn't be. Meters are not difficult to read and they can provide you with information about your energy conservation efforts.

Safety and NV Energy Field Employees
Whenever our employees are in the field, they are there to provide a valuable service to you. However, sometimes unscrupulous people attempt to imitate NV Energy employees in an attempt to gain access to your property or information. Here are some things to remember when dealing with NV Energy employees that will keep you safe.

Report an Issue or Damage
Safety and reliability are top concerns for us. If you see any concerns with our equipment please report this to our main customer service phone number. For safety reasons, please telephone us directly to report trouble. Do not send an email. Please use the numbers on this page.

To report a gas emergency for northern Nevada customers, please call (775) 834-4100 or 1-(800) 962-0399.

Bill Inserts
View an archive of the important information we place in your monthly bills.

Looking for information but can't remember where you saw it? We have an archive of all of our brochures available in one convenient location.