Cool Share FAQs and Support

Support and Information Form

Have questions about Cool Share? Want to get updates about the program and learn more about its features and benefits? Help us stay in touch (and save paper) by asking questions here and providing us with your email for Cool Share updates and program information.


Sending an email to Cool Share is a great way to get answers and information regarding questions or issues you may have about this program. If you have questions about the Cool Share program or your devices, simply complete the form below.

FAQs

Why Cool Share? Why now?
How does Cool Share work?
Does the Cool Share thermostat(s) replace the thermostat(s) I already have?
Will my home get hot?
How will I know if there is a energy event?
How often will Cool Share events occur?
May I choose to override an energy event?
Will Cool Share turn on my air conditioner if it is off?
How do I manage my thermostat over the Internet?
Do I need an Internet connection to use this new web-programmable thermostat?
How do you calculate Energy Event participation rebate amounts?
When will I receive the Cool Share incentives?
Can I save even more energy and money while participating in Cool Share?

Why Cool Share? Why now? (back to top)
As the region continues to grow, and as more residents acquire larger and more energy-hungry appliances, the demand for energy increases, straining existing supply. Cool Share offers leading-edge technology designed to manage energy during periods of highest demand. This helps keep rates low by reducing the need to build costly power plants and transmission lines, as well as averting energy shortages and power interruptions.

How does Cool Share work? (back to top)
On the hottest weekdays (104°F and above) during the Cool Share Season (June 1-September 30), "energy events" may be called in order to manage peak demand on our energy grid.  If you have a programmable thermostat, Cool Share will raise the set point on your thermostat during the event. If you have a DCU (Digital Control Unit), Cool Share will cycle your central air conditioning system every half hour during the event. These energy events generally last no more than three hours. The temperature in your home may rise approximately 4°F, but your participation can make a big difference to all of us in Nevada.

Does the Cool Share thermostat(s) replace the thermostat(s) I already have? (back to top)
Yes. Cool Share thermostats are programmable devices that enable Cool Share energy events. Participation in the program necessitates installation of a new thermostat.

Will my home get hot? (back to top)
No. Typically, you can expect a gradual temperature rise of up to 4°F by the end of an event, which most customers report they don't even notice.

How will I know if there is a conservation event? (back to top)
During an event, Cool Share thermostats will display notification of the event. Each model is different:

  • Carrier - The word "Curtailment" will be displayed at the top, center of the screen.
  • Honeywell Utility Pro - During the first three minutes of the event the word “Ramp” will be displayed at the top, center of the screen; "Savings" will be displayed for the remainder of the event duration.
  • Honeywell ExpressStat - The term "LMt" plus a corresponding 2-digit number (LMt XX) will flash on and off across the entire screen for the duration of the event. During the first three minutes of an event, the "XX" number begins at the current thermostat set point and then steadily rises to the energy event set point, where it remains until the event is over.

How often will Cool Share events occur? (back to top)
Cool Share events will occur during periods of peak electricity demand, generally on the hottest weekdays from June 1 to September 30 (between 1 and 7 p.m.). You can expect a minimum of four events over the course of the summer. Most events are expected to last three hours between 4 and 7 p.m.

May I choose to override in an energy event? (back to top)
If a situation arises where you need to override the energy event, you can stop your air conditioner from going into conservation mode (visit the Cool Share override page). However, if you don't participate in an event, it will reduce your annual Cool Share rebate.

Will Cool Share turn on my air conditioner if it is off? (back to top)
No. Cool Share will not turn on your air conditioner during an energy event if your air conditioner is off when it begins.

How do I manage my thermostat over the Internet? (back to top)
Click the appropriate thermostat login link below and follow the simple instructions to log on to your Cool Share thermostat.

Do I need an Internet connection to use this new web-programmable thermostat? (back to top)
No. Although you can log in to your thermostat from any computer, you don't need an Internet connection in order to benefit from the Cool Share thermostat.

How do you calculate annual rebate amounts? (back to top)
Participation rebates during Energy Events are now awarded based upon your individual energy savings performance as measured by your smart meter and multiplied by the actual summer peak electricity prices. Here’s the formula we now use:

Energy Rebate Calculation Formula

When will I receive the Cool Share incentives? (back to top)
The fixed monthly bill credit will be appear as a Cool Share Summer Month Credit on your June, July, August, and September electric bills. Participation rebates for Energy Events are calculated and applied to your bill at the end of the year as a Cool Share Participation Credit.

Can I save even more energy and money with Cool Share? (back to top)
Cool Share is just one way to save energy and money. You can reduce your energy usage year round by making simple changes around your home or business. NV Energy offers many programs to increase energy efficiency and provides resources to help you make changes large and small. You can find simple ideas to get started today by visiting our energy tips page.