Moving Center Help

Transfer Services

Transferring Services require logging into MyAccount.

Note: There will be instances where the system may not allow you to Transfer Service via MyAccount. Please contact us in this case.

  1. Upon logging in, click on the Moving Center link on the menu located on the left side to the page.
  2. Click on the Transfer Service Request link on the Moving Center page to open the NV Energy Transfer Service page, Step 1 of 5

    Transfer Service Step 1
    • Services to Disconnect: Electric and/or Gas. These are the services that will be disconnected.
    • Service Stop Date: The date you would like service to be turned off. The date cannot be:

      • Today's date,
      • More than 60 days into the future,
      • On a holiday or weekend

      Note: If an open Move In service order exists and a Stop date after the start date is chosen, a message will be displayed: "A Start Service request has been scheduled for the same address for (requested date). Please select a Stop date before this date."

      North Only: If a Stop date chosen meets any of the criteria listed below, a message will be displayed.
      • if the Stop date is less than or equal to 2 days from the requested date of the Move In and there is no default customer on record
      • If the number of days between the selected Stop date and the pending Move In date is greater than 30 days
      • If the Stop date is equal to the Move In date

      Message: "We were unable to process your request. Your stop service order must be coordinated with an existing request at this location. Please contact NV Energy at 775-834-4444 or 800-962-0399 for further assistance."

    • Meter Access: Please indicate if you have a dog, if gate is locked, or if a key (North Only) is required for access.
    • Customer Contact Number: A telephone number where you may be contacted during the day. This may be a home, work, or cell number.*
  3. Click on the Next button to open the NV Energy Transfer Service page, Step 2 of 5. Click the Cancel button to cancel the transfer service request.

    Transfer Service Step 2
    • Service Address: Please indicate where you would like to start service.

      • Gas Service: (North Only) if the gas service at this address is inactive, and a meter is installed, you must set up an appointment to connect the gas service. Customers will see the following message:

        "An appointment must be setup to connect your gas service. Please contact Customer Service at 775-834-4444 or 800-962-0399."

      • Mobile Home: (North Only) If the address you are moving to is for a mobile home, the following window will display:

        Transfer Service Mobile Home Message

        If the response is 'YES,' the following message will display:

        "Additional information is required for mobile homes moved to a new address. Please contact Customer Services at 775-834-4444 or 800-962-0399 for assistance.’

    • Customer Contact Number: A telephone number where you may be contacted during the day. This may be a home, work, or cell number.*
    • Co-Customer Information: If you would like to add a Co-Customer to the account, you must provide the Co-Customer's full legal name (as it appears on their driver’s license or legal identification).

      • First Name: Co-Customer's legal first name*
      • Last Name: Co-Customer's legal last name*
      • SSN: The Co-Customer's Social Security Number is required when submitting an order. The Co-Customer's SSN is confidential and will not be shared.*
      • Employer Name: The name of the Co-Customer's current employer.
      • Relationship: The relationship with the Primary customer - Spouse or Roommate*
      • Contact Number: A telephone number where the Co-Customer may be contacted during the day. This may be a home, work, or cell number.*
  4. Click on the Next button to open the NV Energy Transfer Service page, Step 3 of 5. Click the Back button to go to the previous transfer service request page. Click the Cancel button to cancel the transfer service request.

    Transfer Service Step 3
    • Service Start Date: Choose a date when you would like your service to be turned on. The date you choose cannot be:

      • Today's date,
      • More than 60 days into the future
      • On a holiday or weekend.
      North Only: You will be prompted to call Customer Service
      • If the date selected for the stop service request is less than or equal to 2 days from the requested date of a pending move in order at the same premises.
      • If the number of days between the dates selected for the stop service and the requested date of the pending move in for the same premises is more than 30 days.
      • If the date selected for the stop service is greater than today's date and the same as the requested date of the pending move in at the same premises.

      Note: If an open Move Out service order exists and a Start date before the stop date is chosen, a message will be displayed to the customer: "A Stop Service request has been scheduled for the same address for (requested date). Please select a Start date after this date.."

    • Meter Access: Please indicate if you have a dog, if gate is locked, or if a key (North Only) is required for access.
    • Other Customer Information: Is there anyone at this address that

      • Uses life support equipment that requires electricity
      • Is 62 years of age or older
      • Has a disability for which they receive government benefits
      • Password: If the customer's current account is protected by a password, a question will display asking the customer if they would like to add the password to their new account.
        • Yes - Protect the new account with the same password.
        • No - Do not protect the new account with a password.
    • Mailing Address: The address where you would like NV Energy to send their monthly billing statements. A mailing address is required even if you chose to receive their billing statements electronically.
    • Paperless Billing: By checking the box, you can indicate that you would like to receive your monthly billing statement electronically via the MyAccount web service.
  5. Click on the Next button to open the NV Energy Transfer Service page, Step 4 of 5.

    Transfer Service Step 4

    This page shows the summary of the Transfer Service request.

    • By clicking Submit, you are authorizing NV Energy to process the transfer service request.
    • To Cancel the request, click Cancel.
    • To go back to the previous page, click Back.
  6. Upon submitting the request, the NV Energy Transfer Service page, Step 5 of 5 shows.

    Transfer Service Step 5

    This page provides confirmation of the Transfer Service request.

    NV Energy recommends that the customer print this confirmation page for their records.

    Once the customer clicks the Done button, an email confirmation will be sent to the email address currently stored on the customers MyAccount file.

    Deposit Required: Based on your credit rating with NV Energy, you may or may not be required to pay a deposit at the new address. If a deposit is required, the deposit will appear on your first bill along with the service establishment charge based on the type of meter installed at the service.

    Transfer Service E-mail Confirmation